by Glyn | Jan 18, 2020 | Glossary
ISO 9000:2005, Quality management systems – Fundamentals and vocabulary.
by Glyn | Jan 17, 2020 | Glossary
A job is defined as the progress that a customer desires to make in a particular circumstance. The Theory of Jobs to Be Done requires that we: Focus on deeply understanding the customers’ struggle for progress, in specific contexts,Understand...
by Glyn | Jan 16, 2020 | Blog
“Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.” William Pollard[1]. “Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change...
by Glyn | Jan 15, 2020 | Glossary
The core idea behind Lean principles is to “maximize customer value while minimizing waste. Simply, lean means creating more value for customers with fewer resources.” (https://www.lean.org/WhatsLean/) Lean is more than a collection of tools, it is a way of thinking...
by Glyn | Jan 15, 2020 | Glossary
Customers give their loyalty when they have consistently good Customer Experiences that meet or exceed their expectations and that appeal to their conscious and subconscious emotional needs as well. [Unlocking the Hidden Customer Experience 2014, Colin Shaw]
