Work With People’s Strengths

There are few things as dispiriting in an organisation (or anywhere for that matter) than to be constantly reminded of one’s weaknesses. Most people have the plasticity to change, to improve themselves, but only if they possess the required innate capabilities, make...

Human Resource Effectiveness and Efficiency

Compared to the productivity, effectiveness, and efficiency of machines and computers, the human resource still has some ways to improve. Drucker 1973 used effectiveness to compare the results of activities to the achievement of objectives (i.e., “are we doing the...

Theory Follows Practice

In the practical world of business, a theory is useful to explain and to codify what is already happening; business theory rarely predicts anything. Worse is a business theory that has not kept pace with reality, with what has changed. What business theories...

Management Must Manage Reality

Management deals with human nature brought together within an organisation for a common purpose. To be effective, management needs to deal with what is real, not what is hoped for. A lesson from Behavioural Economics is that incentives drive behaviour. Are individual...

Knowledge Workers Are Subject Matter Experts

It is almost by definition that knowledge workers are the most knowledgeable in their field within their organisation. It almost goes without saying, but if they aren’t then why are they there? Being experts in their field, it is more effective to manage knowledge...